We keep CITRA Insight simple: one assessment, one agreed scope and one fixed fee.
This policy explains what happens if an engagement is cancelled or cannot be completed.
Once payment has been received, the customer should provide the required scan data within 30 days.
If the required scan data is not submitted within that period, the engagement may lapse and the fee will not be refundable.
If the customer cancels after the scan has begun but before the final report has been delivered, we will refund 10% of the engagement fee.
The remaining 90% covers the work already performed, including setup, processing, analysis and other work undertaken for the engagement.
Once the final report has been delivered, the engagement is considered completed and the fee is non-refundable.
If we are unable to deliver the report because of a technical failure on our side, we will make reasonable efforts to resolve the issue.
Where necessary, we will re-run the assessment at our own cost.
For refund or cancellation queries: sales@citrainsight.in